Our Return Policy

We stand behind all of the products we have curated for our site and we ensure you'll love RITZ item in your home. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below). All returns over $100 are subject to a 20% restocking fee. Shipping fees are non refundable. Any item under $100 will have a flat return fee of $15.

Is My Item Returnable?

Not every item on our site is eligible for a return. You can find out if your item is eligible for return by emailing us. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:

Wired or assembled products
Used items or items without original packaging
Altered items (repainted, refinished, cut, etc.)
Final sale items

How Do I Return My Item?

If you are returning an item, please keep your item’s original packaging and request a return immediately to receive a Return Authorization (RA) number. To request a return, go to the My Order History section of your RITZ INTERIORS account: 

https://www.ritzinteriors.com.au/MyAccount/Order. Click the drop down menu under the Action column of the item you would like to return and select “Return.” If you do not know your order number, you can locate it by looking at your order confirmation email. You may alternatively request a return by reaching out to our customer service team via email at info@ritzinteriors.com.au. 

How Can I Receive My Refund?

We offer two options regarding your refund for a return:

1. RITZ Store Credit: Receive your refund in the form of store credit for the merchandise price, less a 20% restocking fee.
2. Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less a 20% restocking fee.

Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our storage. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. We must assess restocking fees on returns to account for the labor associated and the quantity of returned items that cannot be accepted or resold.